Issue Reporting

Reporting Issues

When reporting an issue: take photos before starting any work.

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Bublr specialist documenting vehicle issues before starting work

WHEN REPORTING AN ISSUE

Take Photos Before Starting Any Work

Be sure to document any problems with clear photos before you begin. Check all that apply:

Pet hair
Biohazard (e.g., human waste)
Excessive exterior dirt
Excessive interior dirt
Other (please specify)
Ripped interior seating

These photos serve as proof and are required to receive payment for any extra work.

Outside

Cracked window/shield
Excessive dirt
Excessive damage
Damaged headlight(s)
Damaged rear light
Damaged mirror
Scratches
Dents in body of the car

ON-SITE ISSUE

On-Site Issue

Click "Report Issue" button

What is your issue?

Can't Find the Car?

Start by checking the pinned location on the map. Look carefully for the vehicle using the provided details (Make, Model, Color, and License Plate). Be sure to review any "Location Notes" the customer may have included.

If you still can't locate the car:

1Contact the customer through the app for help.
2If there's no response, contact our office and report the issue.

Please note: The total wait time is limited to 10 minutes.

Car Not as Described

If the vehicle at the service location doesn't match the description in the app, take clear photos and document exactly what's different (e.g., wrong color, model, excessive dirt, visible damage, etc.).

Report the issue through the "Job in Progress" section of the app. Be sure to upload the photos to support your report. This helps protect you and ensures accurate communication between you, the customer, and Bubld Support.

Car is Damaged

If the car has visible damage, take and upload clear "Before Wash" photos to document it. Make sure to take up close photos as well.

Proceed with the wash as normal.

Once finished, upload "After Wash" photos to complete the job record.

Not Enough Space to Wash

If there isn't enough room to properly perform the wash:

1Contact the customer and request that they move the vehicle to a more accessible spot.
2While waiting, begin cleaning any accessible parts of the vehicle.
3If the customer does not move the car, complete the service to the best of your ability.

Be sure to take and upload photos showing the space limitations as documentation before moving on.

ISSUE

Car is Overly Dirty?

If the car is excessively dirty be sure to…

Take necessary "before" pictures of all excessive dirt and grime located on car.
Take necessary "after" photos of the same location, where the excessive dirt was found in the "before" photos.
You also have the capability to make a ticket for "excessive outside OR inside dirt" before you complete the job 100%.

IMPORTANT

Child Seats

Bublrs must not touch, remove, or reposition child seats under any circumstances. No liquids or cleaning products are to be used on child seats. They may be vacuumed only if specifically requested by the customer. Otherwise, Bublrs should clean around the seat without disturbing it.

Explore the Full Guide.

Each section below covers a specific part of the Bublr experience in detail. Select any topic to get started.

📋

Getting Started

Complete onboarding walkthrough — app download to first job offer.

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Job Selection

How to read a job offer and decide whether to accept.

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🚗

Starting My Job

What to do from the moment you accept through job completion.

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📱

Menu Walkthrough

A full tour of every screen and feature in the Bublr app.

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Be a Team Player

How Bublrs support each other and uphold quality standards.

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